Privacy Policy
Last updated: October 4, 2026
The AurellioRicci Outlet Network (the “Network”) operates the website rochelleneretti.com (the “Website”) and provides access to our products, online store, customer services and related features (collectively, the “Services”).
This Privacy Policy explains how the Network collects, uses, stores and shares personal information when you visit our Website, place an order, create an account, contact us, subscribe to marketing communications or otherwise interact with our Services.
Please read this Privacy Policy carefully. By using our Website, you acknowledge that you have read and understood the practices described below.
1. Personal Information We Collect
The personal information we collect depends on how you interact with our Website and Services.
We may collect the following categories of information:
Contact information, such as your name, email address, telephone number, billing address and shipping address.
Order information, including products purchased, order value, order status, delivery information, returns, refunds, exchanges and cancellations.
Account information, if you create a customer account, including login information, preferences and account settings.
Payment and transaction information, such as payment method, payment status, transaction reference and other information provided to us by our payment service providers.
Customer service communications, including emails, messages, return requests, complaints and other communications you send to us.
Device and technical information, including IP address, browser type, device type, operating system and other technical identifiers.
Website usage information, including pages viewed, products viewed, shopping-cart activity, interactions with our Website and referring websites.
Marketing information, including newsletter subscriptions, marketing preferences and interactions with promotional emails or campaigns.
Payment card information is generally processed directly by our authorised payment providers. The Network does not normally receive or store your complete payment card details.
2. How We Collect Personal Information
We may collect personal information:
Directly from you, for example when you place an order, create an account, subscribe to our newsletter, contact customer service or request a return.
Automatically, when you visit and interact with our Website through cookies and similar technologies.
From service providers, including payment processors, delivery companies, website hosting providers, analytics services and marketing platforms.
From other third parties, where permitted by applicable law.
3. How We Use Your Personal Information
We may use personal information for the following purposes:
Processing and Fulfilling Orders
We use your information to:
process and confirm orders;
process payments;
prepare and dispatch purchases;
arrange shipping and delivery;
provide order and tracking information;
process returns, exchanges and refunds;
communicate with you regarding your purchase.
Providing Customer Service
We may use your information to answer questions, respond to complaints, resolve delivery issues and provide assistance regarding products, orders, payments, returns and other matters.
Operating and Improving Our Website
We use technical and usage information to operate, maintain, secure and improve our Website, WooCommerce store and customer experience.
Security and Fraud Prevention
We may process information to detect, investigate and prevent fraudulent transactions, unauthorised activity, security incidents or misuse of our Services.
Marketing
Where permitted by applicable law, we may use your information to send newsletters, product updates, special offers and other promotional communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing messages.
Legal and Regulatory Requirements
We may use personal information where necessary to comply with applicable laws, tax requirements, accounting obligations, court orders, regulatory requests or other legal obligations.
4. Legal Basis for Processing
Where the General Data Protection Regulation (GDPR), UK GDPR or similar legislation applies, we process personal information on one or more of the following legal bases:
Performance of a contract, for example when processing and fulfilling your order.
Legal obligation, where processing is necessary to comply with applicable law.
Legitimate interests, where necessary to operate, secure and improve our business and Services, provided that those interests do not override your fundamental rights.
Consent, where we ask for your permission, including certain marketing communications and non-essential cookies.
Where processing is based on consent, you may withdraw your consent at any time.
5. WooCommerce and WordPress
Our Website operates using WordPress and WooCommerce.
WooCommerce provides the e-commerce functionality used to display products, manage shopping carts, process orders and manage customer accounts.
Information you provide when placing an order may therefore be processed through our WordPress and WooCommerce systems and stored within our Website infrastructure and hosting environment.
We implement appropriate measures intended to protect personal information processed through these systems.
6. Payment Providers
Payments made through our Website are processed by authorised third-party payment service providers.
These providers may collect and process information necessary to authorise and complete your transaction, including payment card information, billing information, fraud-prevention information and transaction details.
Payment providers process your information in accordance with their own privacy policies and applicable financial and data-protection regulations.
The Network generally receives confirmation of payment, payment status and transaction-related information rather than your complete payment card details.
7. Shipping and Delivery Providers
To fulfil your order, we may share necessary personal information with logistics, fulfilment, postal and courier companies.
This may include:
your name;
delivery address;
telephone number;
email address;
order or shipment reference;
information necessary to complete delivery.
These companies use the information for purposes including transportation, customs processing, tracking, delivery and resolving shipment-related issues.
8. Marketing and Email Services
If you subscribe to our newsletter or agree to receive marketing communications, we may provide relevant information to email marketing and communication service providers that assist us in delivering those communications.
These services may process information such as your email address, name, marketing preferences and interactions with our emails.
You can unsubscribe from promotional communications at any time.
9. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to:
operate essential Website functions;
maintain shopping-cart and checkout functionality;
remember customer preferences;
analyse Website performance and traffic;
improve the user experience;
measure marketing effectiveness;
provide advertising where permitted.
Where required by law, non-essential cookies will only be used after you have provided consent.
You may manage your cookie preferences through the cookie controls available on our Website or through your browser settings.
Disabling certain cookies may affect some Website functions.
10. How We Share Personal Information
We may disclose personal information to third parties where necessary to operate our business or provide our Services.
These may include:
website hosting and technical service providers;
WordPress and WooCommerce-related service providers;
payment processors;
fraud-prevention providers;
shipping, logistics and delivery companies;
customer service providers;
analytics providers;
email and marketing platforms;
professional advisers such as accountants, auditors or legal advisers;
government authorities or law-enforcement bodies where legally required.
We may also disclose information in connection with a merger, acquisition, restructuring, sale of assets or similar business transaction.
We do not disclose personal information to third parties without an appropriate business, contractual or legal reason.
11. Third-Party Websites
Our Website may contain links to websites or services operated by third parties.
The Network does not control these third-party websites and is not responsible for their privacy practices, security or content.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
12. International Data Transfers
Some of our service providers may process or store personal information outside the European Economic Area (“EEA”) or the United Kingdom.
Where personal information is transferred internationally, we take reasonable measures to ensure that appropriate safeguards are used as required by applicable data-protection law.
These safeguards may include adequacy decisions, Standard Contractual Clauses approved by the European Commission, UK-approved contractual safeguards or other legally recognised transfer mechanisms.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on factors including:
the duration of our customer relationship;
order, return and warranty requirements;
accounting and taxation requirements;
fraud-prevention requirements;
legal obligations;
potential or existing disputes.
When personal information is no longer required, we may delete, anonymise or securely archive it where permitted by law.
14. Security
We use reasonable administrative, organisational and technical measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no online service, electronic transmission or data-storage system can be guaranteed to be completely secure.
Customers are responsible for keeping their account passwords and login credentials confidential.
15. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information.
These may include:
Right of access — to request information about the personal data we hold about you.
Right to correction — to request correction of inaccurate or incomplete information.
Right to deletion — to request deletion of your personal information in certain circumstances.
Right to restriction — to request restriction of certain processing activities.
Right to object — to object to certain processing based on legitimate interests.
Right to data portability — to receive certain personal information in a structured, commonly used and machine-readable format.
Right to withdraw consent — where processing is based on consent.
Right to object to direct marketing — you may request that we stop using your personal information for direct marketing at any time.
These rights may be subject to exceptions provided under applicable law.
We may need to verify your identity before processing certain requests.
To exercise your privacy rights, please contact us at:
16. Marketing Communications
You may unsubscribe from promotional emails at any time by clicking the Unsubscribe link contained in our emails.
After unsubscribing, you may still receive communications that are necessary to manage your orders, payments, deliveries, returns, refunds or customer account.
17. Children’s Privacy
Our Website and Services are not directed toward children.
We do not knowingly collect personal information from children where parental or guardian consent would be legally required.
If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can investigate and, where appropriate, delete the information.
18. Complaints
If you have concerns about how we process your personal information, please contact us first at:
If you are located within the European Economic Area, you may also have the right to lodge a complaint with the competent data-protection supervisory authority in your country of residence.
If you are located in the United Kingdom, you may have the right to lodge a complaint with the UK Information Commissioner’s Office.
19. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our Website, Services, technology, service providers, business practices or legal requirements.
When we make changes, we will publish the updated Privacy Policy on this Website and revise the Last updated date above.
We encourage you to review this Privacy Policy periodically.
20. Contact Us
If you have questions about this Privacy Policy, our privacy practices or your personal information, or if you would like to exercise your data-protection rights, please contact:
The AurellioRicci Outlet Network
Website: rochelleneretti.com
Email: support@rochelleneretti.com
For the purposes of applicable data-protection legislation, The Network is the controller of personal information processed through this Website, except where another service provider acts as an independent controller under applicable law.
